A guest post - Worst Company in America

A guest post from an anonymous source:

Comcast is the worst company in America. It’s not entirely their fault, of course. In most markets where they operate, they do so as a monopoly. If you want cable TV, you pay them. There is no alternative other than a satellite dish, and in my experience, wherever there is a monopoly there is corruption, incompetence, and arrogance.

Some people think that Comcast is only the second worst company in America. The Consumerist website, after a period of public voting, had Comcast in the finals for “Worst Company In America” for each of the past two years. In 2008, Comcast “lost” that title to Countrywide Home Loans, http://consumerist.com/5027169/worst-company-in-america-final-death-match-comcast-vs-countrywide-home-loans and this year finished again as runner-up to AIG.

You know things are tough when the only companies worse than you are a couple of the poster children for the recent economic meltdown.

On the website, you can find people suggesting that the runner-up trophy for worst company in America be permanently named “The Comcast Award.”

Naturally, I would not be writing about this if I were not a Comcast “customer.”

Here is my (most recent) tale of woe. I am a double Comcast prisoner. We have Comcast cable at the office, and I have it at home. We have it at the office because our Internet access is absolutely mission-critical to everything we do. We cannot afford to be down for even a few hours. Therefore, we pay each month for the local phone company’s high-speed DSL service and for the Comcast cable. In other words we pay double each month simply to insure that if one goes down, we can switch to the other, and hope that the odds are long that both could be down at the same time. So far, so good.

A salesman from Comcast comes to our office and says that because we have this business account, we can also have the Comcast business service (faster, better) at home, too, if we would like. We’ll pay more, of course, but it is available.
Since I have frequent problems with my home service (a Comcast trademark) I say yes to this proposition. A guy comes out to my house and installs the new service.
Beginning a couple of months later, I begin to get calls and letters from the Comcast billing department, threatening to cut off service if I don’t pay up. This I find mysterious since one of my staff pay all my bills, and I know they are paid on time.

There ensued hours of phone calls, the pain (and pain-in-the-ass) of which I cannot begin to describe to you, which lead eventually to the discovery of a “mistake” by Comcast. While they had installed the business service (fast) in my home, and had begun billing me for it, they had neglected to cancel the domestic service (slow) account, and thus had been double billing me for months. Straightening this out was a freaking nightmare. I only kept my sanity by delegating most of it to my employee Dave Meehan who has the patience of a saint.

Now comes the piece de resistance.

I am now getting threatening letters from a collection agency because, they say, I didn’t return to Comcast the router (for the old, slow service) that they took away when they upgraded me to the new service.

So, on top of being double-billed for months, I am now being dunned for a piece of equipment that a Comcast technician removed from my house.

Wonder if these idiots will now besmirch my personal, or business, credit rating?

Dumb people

So it has been a while since I have blogged. Say, the middle of October. As a friend of mine said, maybe having a baby mellowed me. Probably true. So I am going with a post tonight about a few people - or groups of people - who bug me. Annoy me. Make me want to pull out my hair - assuming I had some. And no, I am not bald. I am clean shaven. I choose to walk around with no hair. There is a difference! So without further ado, or further ramblings from me, my list of people who big, big time!

1. Smokers - okay, what the BLEEP? (This bleep is brought to you by the FCC. Those fine folks who tell us what is appropriate for television and radio. Of course, Family Guy did the best FCC spoof ever. You can watch it here: http://www.youtube.com/watch?v=2NDPT0Ph5rA ) Seriously, what is the deal with smokers. These folks smoke everywhere. When the baby was born, we were at the hospital. There you go. I bet you didn't know that. I should get some award for stating the obvious! Anyway, there were folks in their hospital gowns who were smoking outside of the hospital. Yes, you are at the hospital and sick, yet that is not motivation enough for you to stop smoking. I mean, how much of a degenerate do you have to be to smoke while you are admitted to the hospital? You rank right up there with crazy folks who post comments on people's Facebook pages and then go back and delete them. Yes, I am talking about you, you crazy lady. Michael Jackson is still dead and Chiller is still funny! Here is an idea: stop smoking. Use the patch, gum, hypnosis, or just plain cold turkey. But stop smoking. It is disgusting. Its more disgusting than the dude who called be after his glass eyeball fell out!

2. Christmas decorations - Hey, Target, Wal Mart, dude who lives near King Park: I have a memo for you: it is not even freaking Thanksgiving yet. Take down your decorations. What happened to one holiday at a time? No Target, I am not going to buy your overpriced Christmas clothes. Wal Mart, I am not going to buy your crappy Christmas decorations that cost you 25 cents to make and you are selling for $5. Put it away. Ask me about it after Thanksgiving. I want to celebrate one holiday at a time. So, the order in the fall is Halloween, Thanksgiving and then Christmas. It is not Christmas season from October 15 until December 25. Oh, and I didn't forget about you ABC Family. They have this ridiculous 25 days of Christmas. Its like an advent calendar full of movies. Fine. I can get it. Kind of. But, now they are doing the "Countdown to the 25 days of Christmas." It started on like November 5. It wasn't even Veterans Day yet. You have to countdown to a countdown to Christmas. Really? How about a countdown to a countdown to a countdown to you folks getting a brain? You do realize that not everyone celebrates the holiday, right? And some folks don't run out and buy presents for Christmas. Some people actually get that there is something to the time of year from the end of November (AFTER THANKSGIVING) to the end of the year. And it has nothing to do with your movies, some of which are old and some of which just plain suck. Hey, anything with Mario Lopez should be burned. Now. Please? Lets celebrate one holiday at a time. For now, I want to focus on my Thanksgiving turkey, stuffing and baking pies for the local fire department. And I will not watch ABC SUCKY, er, Family.

Oh, and dude who lives near King Park, take down your lights. Lights go up the day after Thanksgiving. They come down a week after the New Year. That is the rule. Live with it or your neighbors can pull down your lights. And never, ever let you put them up again.

3. Dude from India - So, I get this call today while I am working. Caller ID pulls up 64053. Um, at least in this country, we have seven digit phone numbers. So, this worries me. I know when the fine folks at the Federal Bureau of Investigation call me, and they do call me once in a while, it comes up with three numbers. But five numbers are weird. So, I answer the phone "This is Jonathan." You would think this would tell someone who I am. Apparently not. Dude explains he is from a mortgage lender. He wants to talk to me about a client, call her Stephanie. But, instead he calls her Steve. After I correct her name, he asks me for her social security number. Now, I don't know about the rest of the country, but I don't run around giving out a client's social security number. So, I ask dude where he is calling from. His answer, not surprisingly, Mumbai, India. So, I ask him to verify his identity. He won't. So I ask him why he thinks I should give out my client's social security number to some guy half way around the world. He keeps repeating his script "I need you to verify your identity by giving me her social security number." Dude, you called me. You dialed my number. I answered "This is Jonathan." Who do you think it is, Jack the Ripper? And you want me to give out information to some dude just because he called me and said he was from a bank? You are right, I trust banks. I trust them about as much as I trust insurance companies. No wait, I trust insurance companies more. I trust the California legislature more than I trust banks, and the legislature, well, at least Pedro Nava and Calderon, whatever the heck his first name is, oh wait, it is Ron, are in the back pockets of the banks. So ultimately he hung up on me. Go figure.

4. Fiances - no, not fiancees. The former are the men who are engaged. The latter are the women who are engaged. What is up with us guys? Some of us are just lame. Not me, of course. I am an angel, right? But I have watched an episode or two of "Say Yes to the Dress." It is a show on TLC that follows crazy women buying wedding dresses from some fancy shop in NYC. Got the premise? It is not earth shattering tv. Very simple. But then some of these women show up with the guy. What is up with that? The guy? He is not supposed to have ANY say in the wedding dress. Heck, he isn't even supposed to see her in the dress before the wedding. Never. Ever. You aren't cool or phresh (not fresh, mind you, but phresh so I can feel hip) or hip or happening or tight or anything else. You are a loser. A big fat loser. A big fat patethic useless loser. It is her dress. She picks it out. You have no say in it. Ever. Remember that. Now go watch 24 and Counting or however many kids the Duggars have now. You know, it would be easier to keep track if they went from A to Z with the names instead of starting them all with J. You do know that they now have to make up names since they have run out of real names that begin with the letter J.

So there you have it. 4 groups of people who annoy me. A lot. Too much! The world would be a better place if these folks who stop being dweebs and douches and start being real, the real world. No wait, that show was, and is, full of douches too. Sorry. f